Billing:
LTE services are billed monthly in advance. Failure to make payment on time may result in temporary suspension of the service until payment is received.
Service Speeds:
LTE speeds are provided on a best-effort basis and may vary depending on network coverage, signal strength, and network congestion.
Fair Usage Policy:
All LTE packages are subject to a Fair Usage Policy (FUP). Once the monthly usage threshold is reached, connection speeds may be reduced for the remainder of the billing cycle.
Equipment:
If a router is supplied by Ronafrika Technologies, it becomes the client’s property once fully paid.
Cancellation Policy:
Service cancellation requires 30 days written notice via email or WhatsApp.
Support:
Customer support is available during business hours via WhatsApp or email.
